220 lines
5.8 KiB
CSV
220 lines
5.8 KiB
CSV
CHARSET,windows-1252
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Subject,Subject
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Created,Created
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Solved,Solved
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Customer,Customer
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Logged as,Logged as
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Home,Home
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Tickets,Tickets
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Ticket,Ticket
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Contact us,Contact us
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Login,Login
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Logout,Logout
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User ID,User ID
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Password,Password
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Missing User ID,Missing User ID
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Missing Password,Missing Password
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Wrong User ID or Password,Wrong User ID or Password
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Ticket does not exist,Ticket does not exist
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Invalid access key,Invalid access key
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Add message,Add message
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No changes,No changes
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Delete ticket,Delete ticket
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Please confirm ticket removal,Please confirm ticket removal
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Answer library,Answer library
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Markup help,Markup help
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New status,New status
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Posted as a followup to the solved ticket,Posted as a followup to the solved ticket
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See attachment,See attachment
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Ticket closed,Ticket closed
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Missing message,Missing message
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Open,Open
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Responded,Responded
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Closed,Closed
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Internal,Internal
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Transfer to,Transfer to
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Attachments,Attachments
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Contact Customer Service,Contact Customer Service
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Department,Department
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please select,please select
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Missing Name,Missing Name
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Missing Email,Missing Email
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Missing email address,Missing email address
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Invalid Email,Invalid Email
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Invalid email address,Invalid email address
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Missing,Missing
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Missing Subject,Missing Subject
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The ticket is already assigned to,The ticket is already assigned to
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Please be patient. Submission is in progress...,Please be patient. Submission is in progress...
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Name,Name
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Email,Email
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Problem,Problem
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Submit,Submit
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File,File
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Access Key,Access Key
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Please select,Please select
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Other,Other
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Help Desk,Help Desk
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id,id
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Ticket #,Ticket #
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name,name
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Name,Name
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email,email
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subject,subject
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operator,operator
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Operator,Operator
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status,status
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Status,Status
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updated,updated
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created,created
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Hot,Hot
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Pending,Pending
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Open,Open
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Active,Active
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Not solved,Not solved
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group,group
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Group,Group
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Any,Any
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any,any
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none,none
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There are no tickets matching your query,There are no tickets matching your query
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Tickets,Tickets
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out of,out of
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first,first
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prev,prev
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next,next
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last,last
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Search,Search
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Show all,Show all
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Ticket updated,Ticket updated
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Ticket Editor,Ticket Editor
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Ticket ID,Ticket ID
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Update Ticket,Update Ticket
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Close Window,Close Window
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Solution,Solution
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Use This Answer,Use This Answer
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Forgot the key? We will send it to your email address.,Forgot the key? We will send it to your email address.
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Email address,Email address
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Access keys were sent to your email address.,Access keys were sent to your email address.
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Missing access key,Missing access key
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No tickets found,No tickets found
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Enter,Enter
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Cancel,Cancel
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"Dear customer,","Dear customer,"
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This is a list of all service tickets associated with your email address,This is a list of all service tickets associated with your email address
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Use the following link to access your tickets,Use the following link to access your tickets
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Kind Regards,Kind Regards
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You were logged out,You were logged out
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Your session expired,Your session expired
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This command is available to operator only. Please login.,This command is available to operator only. Please login.
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Select,Select
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Preview,Preview
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Copy,Copy
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Use,Use
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New,New
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Edit,Edit
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Delete,Delete
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Close,Close
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Notes,Notes
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Answer not found,Answer not found
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Access denied. You may change your own answers only.,Access denied. You may change your own answers only.
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Answer deleted,Answer deleted
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Common,Common
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available to all operators,available to all operators
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Missing Title,Missing Title
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Missing Category,Missing Category
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Missing Answer,Missing Answer
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Answer Updated,Answer Updated
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Answer Saved,Answer Saved
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No answers defined,No answers defined
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All,All
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Title,Title
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Select existing category,Select existing category
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or define new one,or define new one
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Answer,Answer
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Update,Update
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Exit,Exit
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Assign to,Assign to
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any operator,any operator
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Access code,Access code
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Copy the code here,Copy the code here
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preview,preview
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"too big, not saved","too big, not saved"
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max size,max size
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Missing access code,Missing access code
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Missing Operator,Missing Operator
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to assign the ticket to,to assign the ticket to
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Invalid access code,Invalid access code
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Message Preview,Message Preview
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Dashboard,Dashboard
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Reports,Reports
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Date Range,Date Range
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Text,Text
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Jan,Jan
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Feb,Feb
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Mar,Mar
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Apr,Apr
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May,May
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Jun,Jun
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Jul,Jul
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Aug,Aug
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Sep,Sep
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Oct,Oct
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Nov,Nov
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Dec,Dec
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Close selected,Close selected
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Delete selected,Delete selected
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sel,sel
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Show,Show
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tickets per page.,tickets per page.
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Include abstracts,Include abstracts
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Groups,Groups
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Claim ownership,Claim ownership
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Done,Done
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Deleting answer,Deleting answer
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Are you sure?,Are you sure?
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Yes,Yes
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No,No
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Submitted,Submitted
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Select Report,Select Report
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Overview,Overview
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Operator Performance,Operator Performance
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Ticket Aging,Ticket Aging
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Hot Tickets,Hot Tickets
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Service Level,Service Level
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Build Report,Build Report
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No report selected,No report selected
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Unknown report requested,Unknown report requested
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New tickets,New tickets
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Today,Today
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This Week,This Week
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This Month,This Month
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"New tickets, last 12 months","New tickets, last 12 months"
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"New tickets, last 12 weeks","New tickets, last 12 weeks"
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"New tickets, last 30 days","New tickets, last 30 days"
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"Answers, this month","Answers, this month"
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"Answers, this week","Answers, this week"
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"Answers, today","Answers, today"
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"Answers, last 12 months","Answers, last 12 months"
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"Answers, last 12 weeks","Answers, last 12 weeks"
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"Answers, last 30 days","Answers, last 30 days"
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Service Level Report,Service Level Report
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percentage of tickets solved within SLA time,percentage of tickets solved within SLA time
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Last Week,Last Week
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Last Month,Last Month
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Breakdown of time to close a ticket,Breakdown of time to close a ticket
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tickets submitted during last 365 days,tickets submitted during last 365 days
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tickets in open or pending state,tickets in open or pending state
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Markup Quick Guide,Markup Quick Guide
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hrs,hrs
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days,days
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add notes,add notes
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Item,Item
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Posted by,Posted by
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on,on
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Date,Date
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Ticket transfer notice,Ticket transfer notice
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Transferred by,Transferred by
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Access link,Access link
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Access key,Access key
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