31 lines
1.9 KiB
HTML
31 lines
1.9 KiB
HTML
<br class=tiny>
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<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
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<tr>
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<td width=50> </td>
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<td align=left>
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We have received your message and created <nobr>a service ticket #<font color=red><b>(%TICKETID%)</b></font>.</nobr>
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Please refer to this number in all follow-up communications relating to this specific issue.
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<br><br>
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<span class=sm><b>Note:</b> We have sent a confirmation email to <b>(%INPUT_email%)</b> including instructions
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for tracking status of your ticket. If you did not receive the confirmation shortly after submission of your inquiry,
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there is something wrong with the email address you provided. Please be advised that if we cannot deliver a confirmation,
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we cannot deliver an answer as well. In an event of email delivery problems please use our online system in order to
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fetch an answer.</span>
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<br><br>
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In order to access your service request via our online system, please use the following access key:
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<br><br>
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<center><b><font color=red>(%TICKETKEY%)</font></b>
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<br></br>
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or follow this link
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<br><br>
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<a href="(%ENV_SCRIPT_NAME%)?cmd=ticket&key=(%TICKETKEY%)"><b>Ticket #(%TICKETID%)</b></a> (do not forget to bookmark it)
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<br><br>
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</center>
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(both key and link have been sent to your email address <b>(%INPUT_email%)</b> as well)
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<br><br>
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</td>
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<td width=50> </td>
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</tr>
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</table>
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<br class=tiny>
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