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CHARSET,windows-1252
Subject,Subject
Created,Created
Solved,Solved
Customer,Customer
Logged as,Logged as
Home,Home
Tickets,Tickets
Ticket,Ticket
Contact us,Contact us
Login,Login
Logout,Logout
User ID,User ID
Password,Password
Missing User ID,Missing User ID
Missing Password,Missing Password
Wrong User ID or Password,Wrong User ID or Password
Ticket does not exist,Ticket does not exist
Invalid access key,Invalid access key
Add message,Add message
No changes,No changes
Delete ticket,Delete ticket
Please confirm ticket removal,Please confirm ticket removal
Answer library,Answer library
Markup help,Markup help
New status,New status
Posted as a followup to the solved ticket,Posted as a followup to the solved ticket
See attachment,See attachment
Ticket closed,Ticket closed
Missing message,Missing message
Open,Open
Responded,Responded
Closed,Closed
Internal,Internal
Transfer to,Transfer to
Attachments,Attachments
Contact Customer Service,Contact Customer Service
Department,Department
please select,please select
Missing Name,Missing Name
Missing Email,Missing Email
Missing email address,Missing email address
Invalid Email,Invalid Email
Invalid email address,Invalid email address
Missing,Missing
Missing Subject,Missing Subject
The ticket is already assigned to,The ticket is already assigned to
Please be patient. Submission is in progress...,Please be patient. Submission is in progress...
Name,Name
Email,Email
Problem,Problem
Submit,Submit
File,File
Access Key,Access Key
Please select,Please select
Other,Other
Help Desk,Help Desk
id,id
Ticket #,Ticket #
name,name
Name,Name
email,email
subject,subject
operator,operator
Operator,Operator
status,status
Status,Status
updated,updated
created,created
Hot,Hot
Pending,Pending
Open,Open
Active,Active
Not solved,Not solved
group,group
Group,Group
Any,Any
any,any
none,none
There are no tickets matching your query,There are no tickets matching your query
Tickets,Tickets
out of,out of
first,first
prev,prev
next,next
last,last
Search,Search
Show all,Show all
Ticket updated,Ticket updated
Ticket Editor,Ticket Editor
Ticket ID,Ticket ID
Update Ticket,Update Ticket
Close Window,Close Window
Solution,Solution
Use This Answer,Use This Answer
Forgot the key? We will send it to your email address.,Forgot the key? We will send it to your email address.
Email address,Email address
Access keys were sent to your email address.,Access keys were sent to your email address.
Missing access key,Missing access key
No tickets found,No tickets found
Enter,Enter
Cancel,Cancel
"Dear customer,","Dear customer,"
This is a list of all service tickets associated with your email address,This is a list of all service tickets associated with your email address
Use the following link to access your tickets,Use the following link to access your tickets
Kind Regards,Kind Regards
You were logged out,You were logged out
Your session expired,Your session expired
This command is available to operator only. Please login.,This command is available to operator only. Please login.
Select,Select
Preview,Preview
Copy,Copy
Use,Use
New,New
Edit,Edit
Delete,Delete
Close,Close
Notes,Notes
Answer not found,Answer not found
Access denied. You may change your own answers only.,Access denied. You may change your own answers only.
Answer deleted,Answer deleted
Common,Common
available to all operators,available to all operators
Missing Title,Missing Title
Missing Category,Missing Category
Missing Answer,Missing Answer
Answer Updated,Answer Updated
Answer Saved,Answer Saved
No answers defined,No answers defined
All,All
Title,Title
Select existing category,Select existing category
or define new one,or define new one
Answer,Answer
Update,Update
Exit,Exit
Assign to,Assign to
any operator,any operator
Access code,Access code
Copy the code here,Copy the code here
preview,preview
"too big, not saved","too big, not saved"
max size,max size
Missing access code,Missing access code
Missing Operator,Missing Operator
to assign the ticket to,to assign the ticket to
Invalid access code,Invalid access code
Message Preview,Message Preview
Dashboard,Dashboard
Reports,Reports
Date Range,Date Range
Text,Text
Jan,Jan
Feb,Feb
Mar,Mar
Apr,Apr
May,May
Jun,Jun
Jul,Jul
Aug,Aug
Sep,Sep
Oct,Oct
Nov,Nov
Dec,Dec
Close selected,Close selected
Delete selected,Delete selected
sel,sel
Show,Show
tickets per page.,tickets per page.
Include abstracts,Include abstracts
Groups,Groups
Claim ownership,Claim ownership
Done,Done
Deleting answer,Deleting answer
Are you sure?,Are you sure?
Yes,Yes
No,No
Submitted,Submitted
Select Report,Select Report
Overview,Overview
Operator Performance,Operator Performance
Ticket Aging,Ticket Aging
Hot Tickets,Hot Tickets
Service Level,Service Level
Build Report,Build Report
No report selected,No report selected
Unknown report requested,Unknown report requested
New tickets,New tickets
Today,Today
This Week,This Week
This Month,This Month
"New tickets, last 12 months","New tickets, last 12 months"
"New tickets, last 12 weeks","New tickets, last 12 weeks"
"New tickets, last 30 days","New tickets, last 30 days"
"Answers, this month","Answers, this month"
"Answers, this week","Answers, this week"
"Answers, today","Answers, today"
"Answers, last 12 months","Answers, last 12 months"
"Answers, last 12 weeks","Answers, last 12 weeks"
"Answers, last 30 days","Answers, last 30 days"
Service Level Report,Service Level Report
percentage of tickets solved within SLA time,percentage of tickets solved within SLA time
Last Week,Last Week
Last Month,Last Month
Breakdown of time to close a ticket,Breakdown of time to close a ticket
tickets submitted during last 365 days,tickets submitted during last 365 days
tickets in open or pending state,tickets in open or pending state
Markup Quick Guide,Markup Quick Guide
hrs,hrs
days,days
add notes,add notes
Item,Item
Posted by,Posted by
on,on
Date,Date
Ticket transfer notice,Ticket transfer notice
Transferred by,Transferred by
Access link,Access link
Access key,Access key
1 CHARSET windows-1252
2 Subject Subject
3 Created Created
4 Solved Solved
5 Customer Customer
6 Logged as Logged as
7 Home Home
8 Tickets Tickets
9 Ticket Ticket
10 Contact us Contact us
11 Login Login
12 Logout Logout
13 User ID User ID
14 Password Password
15 Missing User ID Missing User ID
16 Missing Password Missing Password
17 Wrong User ID or Password Wrong User ID or Password
18 Ticket does not exist Ticket does not exist
19 Invalid access key Invalid access key
20 Add message Add message
21 No changes No changes
22 Delete ticket Delete ticket
23 Please confirm ticket removal Please confirm ticket removal
24 Answer library Answer library
25 Markup help Markup help
26 New status New status
27 Posted as a followup to the solved ticket Posted as a followup to the solved ticket
28 See attachment See attachment
29 Ticket closed Ticket closed
30 Missing message Missing message
31 Open Open
32 Responded Responded
33 Closed Closed
34 Internal Internal
35 Transfer to Transfer to
36 Attachments Attachments
37 Contact Customer Service Contact Customer Service
38 Department Department
39 please select please select
40 Missing Name Missing Name
41 Missing Email Missing Email
42 Missing email address Missing email address
43 Invalid Email Invalid Email
44 Invalid email address Invalid email address
45 Missing Missing
46 Missing Subject Missing Subject
47 The ticket is already assigned to The ticket is already assigned to
48 Please be patient. Submission is in progress... Please be patient. Submission is in progress...
49 Name Name
50 Email Email
51 Problem Problem
52 Submit Submit
53 File File
54 Access Key Access Key
55 Please select Please select
56 Other Other
57 Help Desk Help Desk
58 id id
59 Ticket # Ticket #
60 name name
61 Name Name
62 email email
63 subject subject
64 operator operator
65 Operator Operator
66 status status
67 Status Status
68 updated updated
69 created created
70 Hot Hot
71 Pending Pending
72 Open Open
73 Active Active
74 Not solved Not solved
75 group group
76 Group Group
77 Any Any
78 any any
79 none none
80 There are no tickets matching your query There are no tickets matching your query
81 Tickets Tickets
82 out of out of
83 first first
84 prev prev
85 next next
86 last last
87 Search Search
88 Show all Show all
89 Ticket updated Ticket updated
90 Ticket Editor Ticket Editor
91 Ticket ID Ticket ID
92 Update Ticket Update Ticket
93 Close Window Close Window
94 Solution Solution
95 Use This Answer Use This Answer
96 Forgot the key? We will send it to your email address. Forgot the key? We will send it to your email address.
97 Email address Email address
98 Access keys were sent to your email address. Access keys were sent to your email address.
99 Missing access key Missing access key
100 No tickets found No tickets found
101 Enter Enter
102 Cancel Cancel
103 Dear customer, Dear customer,
104 This is a list of all service tickets associated with your email address This is a list of all service tickets associated with your email address
105 Use the following link to access your tickets Use the following link to access your tickets
106 Kind Regards Kind Regards
107 You were logged out You were logged out
108 Your session expired Your session expired
109 This command is available to operator only. Please login. This command is available to operator only. Please login.
110 Select Select
111 Preview Preview
112 Copy Copy
113 Use Use
114 New New
115 Edit Edit
116 Delete Delete
117 Close Close
118 Notes Notes
119 Answer not found Answer not found
120 Access denied. You may change your own answers only. Access denied. You may change your own answers only.
121 Answer deleted Answer deleted
122 Common Common
123 available to all operators available to all operators
124 Missing Title Missing Title
125 Missing Category Missing Category
126 Missing Answer Missing Answer
127 Answer Updated Answer Updated
128 Answer Saved Answer Saved
129 No answers defined No answers defined
130 All All
131 Title Title
132 Select existing category Select existing category
133 or define new one or define new one
134 Answer Answer
135 Update Update
136 Exit Exit
137 Assign to Assign to
138 any operator any operator
139 Access code Access code
140 Copy the code here Copy the code here
141 preview preview
142 too big, not saved too big, not saved
143 max size max size
144 Missing access code Missing access code
145 Missing Operator Missing Operator
146 to assign the ticket to to assign the ticket to
147 Invalid access code Invalid access code
148 Message Preview Message Preview
149 Dashboard Dashboard
150 Reports Reports
151 Date Range Date Range
152 Text Text
153 Jan Jan
154 Feb Feb
155 Mar Mar
156 Apr Apr
157 May May
158 Jun Jun
159 Jul Jul
160 Aug Aug
161 Sep Sep
162 Oct Oct
163 Nov Nov
164 Dec Dec
165 Close selected Close selected
166 Delete selected Delete selected
167 sel sel
168 Show Show
169 tickets per page. tickets per page.
170 Include abstracts Include abstracts
171 Groups Groups
172 Claim ownership Claim ownership
173 Done Done
174 Deleting answer Deleting answer
175 Are you sure? Are you sure?
176 Yes Yes
177 No No
178 Submitted Submitted
179 Select Report Select Report
180 Overview Overview
181 Operator Performance Operator Performance
182 Ticket Aging Ticket Aging
183 Hot Tickets Hot Tickets
184 Service Level Service Level
185 Build Report Build Report
186 No report selected No report selected
187 Unknown report requested Unknown report requested
188 New tickets New tickets
189 Today Today
190 This Week This Week
191 This Month This Month
192 New tickets, last 12 months New tickets, last 12 months
193 New tickets, last 12 weeks New tickets, last 12 weeks
194 New tickets, last 30 days New tickets, last 30 days
195 Answers, this month Answers, this month
196 Answers, this week Answers, this week
197 Answers, today Answers, today
198 Answers, last 12 months Answers, last 12 months
199 Answers, last 12 weeks Answers, last 12 weeks
200 Answers, last 30 days Answers, last 30 days
201 Service Level Report Service Level Report
202 percentage of tickets solved within SLA time percentage of tickets solved within SLA time
203 Last Week Last Week
204 Last Month Last Month
205 Breakdown of time to close a ticket Breakdown of time to close a ticket
206 tickets submitted during last 365 days tickets submitted during last 365 days
207 tickets in open or pending state tickets in open or pending state
208 Markup Quick Guide Markup Quick Guide
209 hrs hrs
210 days days
211 add notes add notes
212 Item Item
213 Posted by Posted by
214 on on
215 Date Date
216 Ticket transfer notice Ticket transfer notice
217 Transferred by Transferred by
218 Access link Access link
219 Access key Access key