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biosvos
2026-08-07 17:38:18 +09:00
commit 873193a243
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gms/KT/httpd/wwwroot/tts/templates/answerlib.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Answer library%]</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
.lbl { font-size: 9pt; font-weight: 700;}
-->
</style>
<script language=Javascript>
<!--
function postanswer(jopa)
{
window.opener.document.newticket.problem.value += jopa;
return false;
}
// -->
</script>
(%INITANSWERS%)
<script language=Javascript>
<!--
function showanswer(id) {
for (i = 0; i < ANSWERS.length; i++) {
if (ANSWERS[i][0] == id) {
document.ansform.ananswer.value = ANSWERS[i][1];
document.ctrl.aid.value = id;
return false;
}
}
ananswer.value = ' ';
return false;
}
// -->
</script>
<script language=Javascript>
<!--
function showcat(id) {
location.href='(%ENV_SCRIPT_NAME%)?cmd=answerlib&sid=(%INPUT_sid%)&style=(%INPUT_style%)&cat='+escape(id);
return false;
}
// -->
</script>
</head>
<body onload="initanswers()">
<center>
(%ANSWERLIBERROR%)
(%ANSWERLIBMSG%)
<table cellpadding=0 cellspacing=0>
<tr>
<td valign=top align=left>
<span class=lbl>1. [%Select%]</span><br><br class=tiny>
<table cellpadding=1 cellspacing=1>
<tr>
<td>
<select name=cat size=1 OnChange="return showcat(this[this.selectedIndex].value);">
(%CATSELECTOR%)
</select>
</td>
</tr>
<tr>
<td>
<select name=answer size=10 OnChange="return showanswer(this[this.selectedIndex].value);">
(%ANSWERSELECTOR%)
</select>
</td>
</tr>
</table>
</td>
<td><nobr>&nbsp;&nbsp;&nbsp;&nbsp;</nobr></td>
<form name=ansform>
<td valign=top align=left>
<span class=lbl>2. [%Preview%]</span><br><br class=tiny>
<textarea readonly name=ananswer cols=50 rows=(%ROWS%)></textarea></td>
</form>
</tr>
<form action="(%ENV_SCRIPT_NAME%)" name=ctrl method=post>
<input type=hidden name=cmd value=answerlib>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=do value=1>
<input type=hidden name=aid value="">
<input type=hidden name=sid value="(%INPUT_sid%)">
<tr>
<td colspan align=left><span class=lbl><nobr>3. [%Copy%] =></nobr></span><td>
<td colspan align=left>
<br class=tiny>
<input type=submit value="[%Use%]" OnClick="return postanswer(document.ansform.ananswer.value)">
&nbsp;&nbsp;<input type=submit name=new value="[%New%]">
<input type=submit name=edit value="[%Edit%]">
<input type=submit name=del value="[%Delete%]">
&nbsp;&nbsp;<input type=submit value="[%Close%]" OnClick="window.close(); return false;">
<td>
</tr>
</form>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/claim.html
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<script language="JavaScript"><!--
function confirmdel()
{
return confirm("[%Please confirm ticket removal%]");
}
//--></script>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#C6D7CF" style="padding-left: 5px">
<form method=post action="(%ENV_SCRIPT_NAME%)">
<input type=hidden name=cmd value=claim>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=tid value=(%INPUT_tid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=qsort value="(%INPUT_qsort%)">
<input type=hidden name=qsortorder value="(%INPUT_qsortorder%)">
<input type=hidden name=qoffset value=(%INPUT_qoffset%)>
<input type=hidden name=qwindow value=(%INPUT_qwindow%)>
<input type=hidden name=oper value=(%INPUT_oper%)>
<input type=hidden name=status value=(%INPUT_status%)>
<input type=hidden name=lname value=(%INPUT_lname%)>
<input type=hidden name=c0 value="(%INPUT_c0%)">
<input type=hidden name=c1 value="(%INPUT_c1%)">
<input type=hidden name=c2 value="(%INPUT_c2%)">
<input type=hidden name=c3 value="(%INPUT_c3%)">
<input type=hidden name=c4 value="(%INPUT_c4%)">
<input type=hidden name=c5 value="(%INPUT_c5%)">
<input type=hidden name=c6 value="(%INPUT_c6%)">
<input type=hidden name=c7 value="(%INPUT_c7%)">
<input type=hidden name=c8 value="(%INPUT_c8%)">
<input type=hidden name=c9 value="(%INPUT_c9%)">
<input type=hidden name=fltrsubj value="(%INPUT_fltrsubj%)">
<tr>
<td colspan=3 class=tiny>&nbsp</td>
</tr>
<tr>
<td align=left class=lbl>[%Status%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>[%(%TICKET_status%)%]</td>
</tr>
<tr>
<td align=left class=lbl>[%Subject%]</td>
<td>&nbsp;&nbsp;</td>
<td width=90% align=left>(%TICKET_subject%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Group%]</td>
<td>&nbsp;&nbsp;</td>
<td width=90% align=left>(%TICKET_GROUP%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Created%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_open%)</td>
</tr>
<tr>
<td colspan=3 class=tiny>&nbsp</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
(%MESSAGES%)
</table>
<br class=tiny>(%WANTED%)
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">
<tr>
<td align=center>
<br class=tiny><br class=tiny>
<input type=submit value="[%Claim ownership%]">(%DELTICKET%)&nbsp;&nbsp;<input type=submit name=cancel value="[%Cancel%]">
<br><br class=tiny><br class=tiny>
</td>
</tr>
</form>
</table>
gms/KT/httpd/wwwroot/tts/templates/confirmnew.html
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<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
<tr>
<td width=50>&nbsp;</td>
<td align=left>
We have received your message and created <nobr>a service ticket #<font color=red><b>(%TICKETID%)</b></font>.</nobr>
Please refer to this number in all follow-up communications relating to this specific issue.
<br><br>
<span class=sm><b>Note:</b> We have sent a confirmation email to <b>(%INPUT_email%)</b> including instructions
for tracking status of your ticket. If you did not receive the confirmation shortly after submission of your inquiry,
there is something wrong with the email address you provided. Please be advised that if we cannot deliver a confirmation,
we cannot deliver an answer as well. In an event of email delivery problems please use our online system in order to
fetch an answer.</span>
<br><br>
In order to access your service request via our online system, please use the following access key:
<br><br>
<center><b><font color=red>(%TICKETKEY%)</font></b>
<br></br>
or follow this link
<br><br>
<a href="(%ENV_SCRIPT_NAME%)?cmd=ticket&key=(%TICKETKEY%)"><b>Ticket #(%TICKETID%)</b></a> (do not forget to bookmark it)
<br><br>
</center>
(both key and link have been sent to your email address <b>(%INPUT_email%)</b> as well)
<br><br>
</td>
<td width=50>&nbsp;</td>
</tr>
</table>
<br class=tiny>
gms/KT/httpd/wwwroot/tts/templates/dashboard.html
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<script language="JavaScript"><!--
function showitem(ID){ hwstring="scrollbars=yes,width=650,height=350,resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=showitem&id=" + ID + "&sid=(%INPUT_sid%)&style=(%INPUT_style%)&update=1", "ItemInfo", hwstring); return false; }
//--></script>
<script language="JavaScript"><!--
function rowhl(id, inrow) {
var row = document.getElementById('tr'+id);
var odd = id % 2;
var c = (odd) ? '#EEEEEE' : '#CCCCCC';
row.style.backgroundColor = (inrow) ? '#FFFFD9' : c;
}
//--></script>
<style type="text/css">
td.top {
border-style:solid;
border-color: #CCC;
border-bottom-width:0px;
border-right-width:0px;
border-left-width:0px;
border-top-width:1px;
}
td.topr {
border-style:solid;
border-color: #CCC;
border-bottom-width:0px;
border-right-width:1px;
border-left-width:0px;
border-top-width:1px;
}
td.topl {
border-style:solid;
border-color: #CCC;
border-bottom-width:0px;
border-right-width:0px;
border-left-width:1px;
border-top-width:1px;
}
td.r {
border-style:solid;
border-color: #CCC;
border-bottom-width:0px;
border-right-width:1px;
border-left-width:0px;
border-top-width:0px;
}
td.btmrl {
border-style:solid;
border-color: #CCC;
border-bottom-width:1px;
border-right-width:1px;
border-left-width:1px;
border-top-width:0px;
}
</style>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=5>
(%ITEMLIST%)
</table>
gms/KT/httpd/wwwroot/tts/templates/delanswer.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Deleting answer%]</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
.lbl { font-size: 9pt; font-weight: 700;}
-->
</style>
</head>
<body>
<br><br>
<center>
(%ANSWERLIBERROR%)
(%ANSWERLIBMSG%)
<form action="(%ENV_SCRIPT_NAME%)" method=post>
<input type=hidden name=cmd value=delanswer>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=do value=1>
<input type=hidden name=aid value="(%INPUT_aid%)">
<input type=hidden name=sid value="(%INPUT_sid%)">
<b><font color=red>[%Deleting answer%]</font></b>
<br><br>
<b>(%ANSWERTITLE%)</b>
<br><br>
[%Are you sure?%]
<br><br>
<input type=submit value="[%Yes%]">
<input type=submit name=cancel value="[%No%]">
</form>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/footer.shtml
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<table width=(%HTMLBASEWIDTH%) cellpadding=0 cellspacing=0>
<tr>
<td style="background-color: #CCC;"><img src="(%CONFIG_IMGURL%)/dot.gif" width=(%HTMLBASEWIDTH%) height=2></td>
</tr>
<tr>
<td><img src="(%CONFIG_IMGURL%)/dot.gif" width=(%HTMLBASEWIDTH%) height=2></td>
</tr>
<tr>
<td align=left class=sm><font color="777777">Powered by <a href="http://www.troubleticketexpress.com"
style="color : #777;">Trouble Ticket Express</a> rev. (%VERSION%) (%ISPRO%)</font> (%CHECKUPDATE%)</td>
</tr>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/header.shtml
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<style type="text/css">
body, td { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
A { color : #2E3197; text-decoration : none; }
A:Hover { color : #C00; text-decoration : underline;}
.sm {font-size: 8pt;}
.tiny {font-size: 4pt;}
.heading {font-size: 13pt;font-weight: 700; color: #2E3197;}
.lbl { font-size: 9pt; font-weight: 700;}
td.error {
background-color: #FFC;
padding-right: 5pt;
padding-left: 5pt;
padding-top: 3pt;
padding-bottom: 3pt;
border-width:1px;
border-style:solid;
border-color: #996;
font-weight: 700;
color: #F00;
}
td.trow {
padding-right: 2pt;
padding-left: 2pt;
border-style:solid;
border-bottom-width:2px;
border-right-width: 0px;
border-left-width:1px;
border-top-width:0;
border-color: #FFF;
background-color: #CCC;
text-align: center;
font-size : 8pt;
font-weight: 700;
}
td.orow {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
}
td.erow {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
}
td.txt {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
color: #666;
text-align: left;
}
td.omsg {
background-color: #E8E8CF;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
td.imsg {
background-color: #E8E8E8;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
td.cmsg {
background-color: #E8DCCF;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
</style>
<title>(%CONFIG_COMPANY%)</title>
</head>
<body>
<center>
<table width=(%HTMLBASEWIDTH%) cellpadding=0 cellspacing=0>
<tr>
<td align=left><span class=sm><font color="#AAAAAA"><b>(%LOGGEDAS%)</b></font></span></td>
<td align=right class=sm>
(%HOMELINK%) (%DASHBOARDLINK%) <a href="(%ENV_SCRIPT_NAME%)?cmd=(%HELPDESKCMD%)&sid=(%INPUT_sid%)&style=(%INPUT_style%)">[%Tickets%]</a> | <a href="(%ENV_SCRIPT_NAME%)?cmd=newticket&sid=(%INPUT_sid%)&style=(%INPUT_style%)">[%Contact us%]</a> | (%LOGINLOGOUT%)
</td>
</table>
<table width=(%HTMLBASEWIDTH%) cellpadding=0 cellspacing=0>
<tr>
<td class=heading align=left nowrap>(%PAGEHEADING%)</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellpadding=0 cellspacing=0>
<tr>
<td style="background-color: #CCC;"><img src="(%CONFIG_IMGURL%)/dot.gif" width=(%HTMLBASEWIDTH%) height=2></td>
</tr>
</table>
(%ERROR_BOX%)
gms/KT/httpd/wwwroot/tts/templates/helpdesk.html
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<script language="JavaScript"><!--
function ticked(ID){ hwstring="scrollbars=yes,width=450,height=(%TICKEDHEIGHT%),resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=ticketed&tid=" + ID + "&sid=(%INPUT_sid%)", "TicketEditor", hwstring); }
//--></script>
<script language="JavaScript"><!--
function showitem(ID){ hwstring="scrollbars=yes,width=650,height=350,resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=showitem&id=" + ID + "&sid=(%INPUT_sid%)&style=(%INPUT_style%)&isticket=0", "ItemInfo", hwstring); return false; }
//--></script>
<script language="JavaScript"><!--
function setsort(orderby, direction)
{
document.forms['hd'].qoffset.value='0';
document.forms['hd'].qsort.value=orderby;
document.forms['hd'].qsortorder.value=direction;
document.forms['hd'].submit();
return false;
}
//--></script>
<script language=Javascript> <!--
function update()
{
document.forms['hd'].submit();
return false;
}
//-->
</script>
<script language="JavaScript"><!--
function scroll(off, win)
{
document.forms['hd'].qoffset.value=off;
document.forms['hd'].qwindow.value=win;
document.forms['hd'].submit();
return false;
}
//--></script>
<script language="JavaScript"><!--
function rowhl(id, inrow) {
var row = document.getElementById('tr'+id);
var odd = id % 2;
var c = (odd) ? '#F0F0E1' : '#E8E8CF';
row.style.backgroundColor = (inrow) ? '#FFFFD9' : c;
}
//--></script>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#C6D7CF">
<form method=post action="(%ENV_SCRIPT_NAME%)" name=hd>
<input type=hidden name=cmd value=(%INPUT_cmd%)>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=emailkey value=(%INPUT_emailkey%)>
<input type=hidden name=qsort value="(%INPUT_qsort%)">
<input type=hidden name=qsortorder value="(%INPUT_qsortorder%)">
<input type=hidden name=qoffset value=(%INPUT_qoffset%)>
<tr>
<td class=tiny>&nbsp</td>
</tr>
<tr>
<td>(%TICKETFILTER%)</td>
</tr>
<tr>
<td class=tiny>&nbsp</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
<tr>
<td align=left>
<span class=sm>
[%Show%] <input type=text size=3 class=sm name=qwindow value=(%INPUT_qwindow%)> [%tickets per page.%]
[%Include abstracts%] <input type=checkbox class=sm name=abstract value=1(%CHECKABSTRACT%)>
</span>
</td>
<td align=right>
<input type=submit value="[%Search%]">&nbsp;<input type=submit name=reset value="[%Show all%]">
</td>
</tr>
</form>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 >
(%TICKETLIST%)
</table>
<br class=tiny>
gms/KT/httpd/wwwroot/tts/templates/keyform.html
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<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">
<form method=post action="(%ENV_SCRIPT_NAME%)">
<input type=hidden name=cmd value=keyform>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=qsort value="(%INPUT_qsort%)">
<input type=hidden name=qsortorder value="(%INPUT_qsortorder%)">
<input type=hidden name=qoffset value=(%INPUT_qoffset%)>
<input type=hidden name=qwindow value=(%INPUT_qwindow%)>
<tr>
<td align=center>
<table cellpadding=3>
<tr>
<td>
<br class=tiny><br class=tiny>
<span class=lbl>[%Access Key%]</span>
<input type=text name=key size=35 value="(%INPUT_key%)">
</td>
</tr>
<tr>
<td align=right>
<input type=submit value="[%Enter%]"> <input type=submit name=cancel value="[%Cancel%]">
</form>
<br><br class=tiny><br class=tiny>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align=center>
(%MESSAGE%)
</td>
</tr>
<form method=post action="(%ENV_SCRIPT_NAME%)">
<input type=hidden name=cmd value=keyfinder>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=qsort value="(%INPUT_qsort%)">
<input type=hidden name=qsortorder value="(%INPUT_qsortorder%)">
<input type=hidden name=qoffset value=(%INPUT_qoffset%)>
<input type=hidden name=qwindow value=(%INPUT_qwindow%)>
<tr>
<td align=center>
<table cellpadding=3>
<tr>
<td>
<br class=tiny><br class=tiny>
<span class=lbl>[%Email address%]</span>
<input type=text name=email size=34 value="(%INPUT_email%)">
</td>
</tr>
<tr>
<td align=right>
<input type=submit value="[%Enter%]"> <input type=submit name=cancel value="[%Cancel%]">
<br><br class=tiny><br class=tiny>
</td>
</tr>
</table>
</td>
</tr>
</form>
</table>
gms/KT/httpd/wwwroot/tts/templates/login.html
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<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">
<tr>
<td align=center>
<br><b>(%INPUT_loginmsg%)</b><br class=tiny><br class=tiny>
<table cellpadding=3 cellspacing=0>
<form method=post action="(%ENV_SCRIPT_NAME%)">
<input type=hidden name=cmd value=login>
<input type=hidden name=dologin value=1>
<input type=hidden name=nextcmd value="(%INPUT_nextcmd%)">
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=tk value="(%INPUT_tk%)">
<tr>
<td align=right class=lbl>[%User ID%]</td>
<td align=left><input type=text style="font-family: Verdana, Geneva, Helvetica, sans-serif; font-size: 10pt;" name=login value="(%INPUT_login%)"></td>
</tr>
<tr>
<td align=right class=lbl>[%Password%]</td>
<td align=left><input type=password style="font-family: Verdana, Geneva, Helvetica, sans-serif; font-size: 10pt;" name=passwd value="(%INPUT_passwd%)"></td>
</tr>
<tr>
<td colspan=2 align=right><input type=submit class=button value="[%Login%]"><br class=tiny><br class=tiny></td>
</tr>
</form>
</table>
</td>
</tr>
</table>
gms/KT/httpd/wwwroot/tts/templates/markuphelp.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Markup Quick Guide%]</title>
<style type="text/css">
<!--
body, td, p {
font-family: Verdana, Helvetica, sans-serif;
font-size: 10pt;
}
-->
</style>
</head>
<body>
<center>
<table cellspacing=0 cellpadding=6 style="border-style:solid; border-width:1px; border-color: #CCC;">
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[b] Sample text [/b]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<b> Sample text </b>
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[i] Sample text [/i]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<i> Sample text </i>
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[u] Sample text [/u]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<u> Sample text </u>
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[code] Sample text [/code]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<code> Sample text </code>
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[url http://www.troubleticketexpress.com]Trouble Ticket Express[/url]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<a href="http://www.troubleticketexpress.com" target=_blank>Trouble Ticket Express</a>
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[img http://www.helpdeskconnect.com/i/sml.gif]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
<img src="http://www.helpdeskconnect.com/i/sml.gif">
</td>
</tr>
<tr>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[(]
</td>
<td style="border-style:solid; border-width:1px; border-color: #CCC;">
[
</td>
</tr>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/msgedit.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Message Editor%]</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
-->
</style>
<script language=Javascript>
<!--
function closeme()
{
msg = window.opener.document.newticket.problem.value;
window.opener.location.href = "(%ENV_SCRIPT_NAME%)?cmd=ticket&sid=(%INPUT_sid%)&key=(%KEY%)&style=(%INPUT_style%)&problem="+escape(msg);
window.close();
return false;
}
//-->
</script>
</head>
<body>
<center>
<font color=red><b>(%ERROR_MESSAGE%)</b></font><font color=blue><b>(%MESSAGE%)</b></font>
<form action="(%ENV_SCRIPT_NAME%)" method=post>
<input type=hidden name=sid value="(%INPUT_sid%)">
<input type=hidden name=cmd value=msgedit>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=mid value="(%INPUT_mid%)">
<input type=hidden name=tid value="(%INPUT_tid%)">
<input type=hidden name=do value=1>
<br>
<textarea name=msg wrap=virtual cols=60 rows=20>(%MSG%)</textarea>
<br>
<table cellpadding=5>
<tr>
<td width="50%" align=right>
<input type=submit class=boldcontent value="[%Update Message%]">
</td>
</form>
<td width="50%" align=left>
<input type=submit class=button onClick="return closeme()" value="[%Close Window%]">
</td>
</tr>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/newanswer.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Answer editor%]</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
.lbl { font-size: 9pt; font-weight: 700;}
-->
</style>
</head>
<body>
<center>
(%ANSWERLIBERROR%)
(%ANSWERLIBMSG%)
<table cellpadding=3 cellspacing=0>
<form action="(%ENV_SCRIPT_NAME%)" method=post>
<input type=hidden name=cmd value="(%INPUT_cmd%)">
<input type=hidden name=do value=1>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=aid value="(%INPUT_aid%)">
<input type=hidden name=sid value="(%INPUT_sid%)">
<tr>
<td align=left class=lbl>[%Title%]</td>
<td align=left><input type=text size=30 name=title value="(%TITLE%)"></td>
</tr>
<tr>
<td colspan=2></td>
</tr>
<tr>
<td colspan=2></td>
</tr>
<tr>
<td align=left class=lbl>[%Select existing category%]</td>
<td align=left>
<select name=cat OnChange="if (this[this.selectedIndex].value) {document.editor.catnew.value = ''}; return false;">
(%CATSELECTOR%)
</select>
</td>
</tr>
<tr>
<td align=left class=lbl>[%or define new one%]: </td>
<td align=left><input type=text size=30 name=catnew value="(%INPUT_catnew%)"></td>
</tr>
<tr>
<td colspan=2 valign=top class=lbl>[%Answer%]</td>
</tr>
<tr>
<td colspan=2><textarea name=answer cols=50 rows=9 wrap=virtual>(%ANSWER%)</textarea>
</tr>
<tr>
<td colspan=2>
<table width="100%" cellpadding=0 cellspacing=0>
<tr>
<td align=left>
(%COMMONCHECKBOX%)
</td>
<td align=right>
<input type=submit value="[%Update%]">
<input type=submit name=cancel value="[%Done%]">
</td>
</tr>
</table>
</td>
</tr>
</form>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/newmessage.txt
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[b]Re:[/b] Ticket (%TICKETID%), (%TICKETSTATE%)
Dear (%UNAME%)
A new message has been added to the service request #(%TICKETID%).
(%MESSAGE%)
You can view and update your inquiry here:
(%TICKETURL%)
(%OPERATORNAME%)
(%COMPANYNAME%) Help Desk
gms/KT/httpd/wwwroot/tts/templates/newticket.html
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<script language="javascript"><!--
numberoftimes = 0;
function onlyonce() {
numberoftimes += 1;
if (numberoftimes > 1) {
var themessage = "[%Please be patient. Submission is in progress...%]";
alert(themessage);
return false;
} else {
return true;
}
}
// -->
</script>
<script language="JavaScript"><!--
function preview(){
hwstring="scrollbars=yes,width=600,height=500,resizable=yes,toolbar=no,menubar=no";
var newwin = window.open('', 'winpreview', hwstring);
newwin.focus();
document.forms['preview'].msg.value = document.forms['newticket'].problem.value;
document.forms['preview'].submit();
return false;
}
//--></script>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#CFDCE8">
<tr>
<td align=center><br class=tiny>
<form method=post action="(%ENV_SCRIPT_NAME%)" name=newticket enctype="multipart/form-data" onsubmit="return onlyonce()">
<input type=hidden name=cmd value=newticket>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=tid value=(%INPUT_tid%)>
<input type=hidden name=form value=(%INPUT_form%)>
<table cellspacing=0 cellpadding=3>
<tr>
<td align=right class=lbl>[%Name%]<font color=red><sup>*</sup></font></td>
<td align=left><input type=text size=25 name=name value="(%INPUT_name%)"></td>
</tr>
<tr>
<td align=right class=lbl>[%Email%]<font color=red><sup>*</sup></font></td>
<td align=left><input type=text size=25 name=email value="(%INPUT_email%)"></td>
</tr>
(%CUSTOMVARS%)
(%ITEMSELSTD%)
(%OPERSELSTD%)
(%GROUPSELSTD%)
<tr>
<td align=right class=lbl>[%Subject%]<font color=red><sup>*</sup></font></td>
<td align=left><input type=text size=40 name=subject value="(%INPUT_subject%)"></td>
</tr>
(%KIDFORM%)
<tr>
<td colspan=2 align=center>
<table cellspacing=0 cellpadding=0>
<tr>
<td align=left>
<span class=lbl>[%Problem%]</span>&nbsp;&nbsp;&nbsp;<a href=#teditor onClick="return preview()">[%preview%]</a><br class=tiny>
<textarea name=problem wrap=virtual cols=50 rows=10>(%INPUT_problem%)</textarea>
</td>
</tr>
</table>
</td>
</tr>
<tr><td colspan=2 align=left>(%FILEFORMS%)</td></tr>
<tr>
<td align=left>(%INTERNALCHECKBOX%)</td>
<td align=right><input type=submit value="[%Submit%]"><br><br class=tiny></td>
</tr>
</form>
</table>
</td>
</tr>
</table>
<form method="post" action="(%ENV_SCRIPT_NAME%)" id="preview" target="winpreview" >
<input type=hidden name=cmd value=preview>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=msg>
</form>
gms/KT/httpd/wwwroot/tts/templates/newticket.txt
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Dear (%UNAME%)
Thank you for contacting (%COMPANYNAME%) Help Desk. This message is to confirm that we received a service request with tracking # (%TICKETID%) from you.
(%MESSAGE%)
You can view and update your service request here:
(%TICKETURL%)
Sincerely,
(%COMPANYNAME%) Help Desk
gms/KT/httpd/wwwroot/tts/templates/onewmessage.txt
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[b]Re:[/b] Ticket (%TICKETID%), (%TICKETSTATE%)
[b]Customer:[/b] (%UNAME%) ((%UEMAIL%))
Followup message:
(%MESSAGE%)
(%TICKETURL%)
gms/KT/httpd/wwwroot/tts/templates/onewticket.txt
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New ticket #(%TICKETID%) from (%UNAME%) ((%UEMAIL%)),
(%ITEMLINE%)
(%MESSAGE%)
(%TICKETURL%)
gms/KT/httpd/wwwroot/tts/templates/orderalib.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<title>Answer library</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
-->
</style>
</head>
<body>
<br>
<b>Answer Library</b> module is not installed on your server.
<br><br>
The module allows organizing answers to common questions. Your staff can quickly access canned
answers for instant solutions that save problem-resolution time. New staff members will benefit
from the canned answer library for training, enabling them to hit the ground running and be
productive right from their first day.
<br><br>
You may see the Answer Library module in action through our
<a href="http://www.troubleticketexpress.com/trouble-ticket-demo.html" target=_blank><b><nobr>demo help desk</nobr></b></a>.
<br><br>
For more detailed description and ordering info please refer to
<a href="http://www.troubleticketexpress.com/canned-answers.html" target=_blank><b><nobr>Answer Library page</nobr></b></a>.
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/preview.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<style type="text/css">
body, td { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
A { color : #2E3197; text-decoration : none; }
A:Hover { color : #C00; text-decoration : underline;}
.sm {font-size: 8pt;}
.tiny {font-size: 4pt;}
.heading {font-size: 13pt;font-weight: 700; color: #2E3197;}
.lbl { font-size: 9pt; font-weight: 700;}
td.error {
background-color: #FFC;
padding-right: 5pt;
padding-left: 5pt;
padding-top: 3pt;
padding-bottom: 3pt;
border-width:1px;
border-style:solid;
border-color: #996;
font-weight: 700;
color: #F00;
}
td.trow {
padding-right: 2pt;
padding-left: 2pt;
border-style:solid;
border-bottom-width:2px;
border-right-width: 0px;
border-left-width:1px;
border-top-width:0;
border-color: #FFF;
background-color: #CCC;
text-align: center;
font-size : 8pt;
font-weight: 700;
}
td.orow {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
}
td.erow {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
}
td.txt {
padding-right: 4pt;
padding-left: 4pt;
padding-top: 2pt;
padding-bottom: 1pt;
border-width:1px;
border-style:solid;
border-top-width:0;
border-bottom-width:0;
border-right-width:0;
font-size : 8pt;
border-color: #FFF;
color: #666;
text-align: left;
}
td.omsg {
background-color: #EEE;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
td.imsg {
background-color: #EEE;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
td.cmsg {
background-color: #D0D0D0;
padding-right: 3pt;
padding-left: 3pt;
padding-top: 2pt;
padding-bottom: 2pt;
border-width:1px;
border-style:solid;
border-color: #FFF;
}
</style>
<title>[%Message Preview%]</title>
</head>
<body>
<center>
<table width="90%" cellpadding=0 cellspacing=0>
<tr>
<td class=heading align=left nowrap>(%PAGEHEADING%)</td>
</tr>
</table>
<br class=tiny>
<table width="90%" cellpadding=0 cellspacing=0>
<tr>
<td style="background-color: #CCC;"><img src="(%CONFIG_IMGURL%)/dot.gif" width="100%" height=2></td>
</tr>
</table>
<table width="90%" cellspacing=0 cellpadding=0 bgcolor="#CFDCE8" style="padding-left: 5px; padding-right: 5px">
<tr>
<td align=left>
<br class=tiny>
(%MESSAGE%)
<br class=tiny>
<br class=tiny>
</td>
</tr>
</table>
<table width="90%" cellpadding=0 cellspacing=0>
<tr>
<td style="background-color: #CCC;"><img src="(%CONFIG_IMGURL%)/dot.gif" width="100%" height=2></td>
</tr>
</table>
<br class=tiny>
<table width="90%" cellpadding=0 cellspacing=0>
<tr>
<td align=right><input type=submit value="[%Close Window%]" onclick="window.close()" />
</td>
</tr>
</table>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/reports.html
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<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#C6D7CF">
<form method=post action="(%ENV_SCRIPT_NAME%)">
<input type=hidden name=cmd value=(%INPUT_cmd%)>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<tr>
<td class=tiny>&nbsp</td>
</tr>
<tr>
<td>(%REPORTQUERY%)</td>
</tr>
<tr>
<td class=tiny>&nbsp</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
<tr>
<td align=right>
<input type=submit value="[%Build Report%]">
</td>
</tr>
</form>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 >
(%REPORT%)
</table>
<br class=tiny>
gms/KT/httpd/wwwroot/tts/templates/roticket.html
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<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#C6D7CF" style="padding-left: 5px; padding-right: 5px">
<!-- <tr>
<td align=right colspan=6 class=sm><a href="(%ENV_SCRIPT_NAME%)?cmd=annotate&sid=(%INPUT_sid%)&key=(%INPUT_key%)" target="_blank">printable version</a></td>
</tr> -->
<tr>
<td align=left class=lbl>[%Subject%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKEDOPEN%)(%TICKET_subject%)(%TICKEDCLOSE%)</td>
<td align=left class=lbl>[%Group%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_GROUP%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Status%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left width=90%>(%TICKET_status%)</td>
<td align=left class=lbl>[%Operator%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_oper%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Created%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_open%)</td>
<td align=left class=lbl>[%Customer%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left><nobr>(%TICKET_name%) (<a href="mailto:(%TICKET_email%)">(%TICKET_email%)</a>)</nobr></td>
</tr>
<tr>
<td align=left class=lbl>[%Solved%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_closed%)</td>
<td align=left class=lbl><nobr>[%Access key%]</nobr></td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_key%)</td>
</tr>
<tr>
<td colspan=6 class=tiny>&nbsp;</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
(%MESSAGES%)
</table>
gms/KT/httpd/wwwroot/tts/templates/showitem.html
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>(%ITEMLABEL%) (%ITEM_TITLE%)</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
-->
</style>
<script language=Javascript>
<!--
function closeme()
{
//parentisticket = (%INPUT_isticket%);
//if (parentisticket) {
// msg = opener.newticket.problem.value;
// opener.location.href = "(%ENV_SCRIPT_NAME%)?cmd=ticket&sid=(%INPUT_sid%)&key=(%TICKET_key%)&problem="+escape(msg);
// }
// else {
// opener.update();
// }
window.close();
return false;
}
//-->
</script>
</head>
<body>
<center>
<font color=red><b>(%ERROR_MESSAGE%)</b></font><font color=blue><b>(%MESSAGE%)</b></font>
<form action="(%ENV_SCRIPT_NAME%)" method=post>
<input type=hidden name=sid value="(%INPUT_sid%)">
<input type=hidden name=isticket value="(%INPUT_isticket%)">
<input type=hidden name=cmd value=showitem>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=id value="(%INPUT_id%)">
<input type=hidden name=do value=1>
<table cellspacing=0 cellpadding=5>
<td colspan=3 align=left>
<b><font size="+1">(%ITEM_TITLE%)</font></b>
</td>
</tr>
<tr>
<td align=center><img src="(%ITEM_IMG%)"></td>
<td align=left><nobr><b>[%Status%]:</b> <img src="(%ITEM_STATUS_IMG%)"> (%STATUS_SELBOX%)</nobr></td>
<td align=right><input type=submit value="[%Update%]">
<input type=submit class=button onClick="return closeme()" value="[%Close Window%]"></td>
</tr>
<tr>
<td colspan=3 align=left>
<b>[%Notes%]</b><br>
(%ITEM_QNOTES%)
</td>
</tr>
<tr>
<td colspan=3 align=left>
<b><small>[%add notes%]</small></b><br>
<textarea wrap=virtual cols=70 name=notes rows=6>(%QNOTES%)</textarea>
</td>
</tr>
<tr>
<td colspan=3 align=center>
<input type=submit value="[%Update%]">
<input type=submit class=button onClick="return closeme()" value="[%Close Window%]">
</td>
</tr>
</table>
</form>
</center>
</body>
</html>
gms/KT/httpd/wwwroot/tts/templates/ticket.html
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<script language="javascript"><!--
numberoftimes = 0;
function onlyonce() {
numberoftimes += 1;
if (numberoftimes > 1) {
var themessage = "[%Please be patient. Submission is in progress...%]";
alert(themessage);
return false;
} else {
return true;
}
}
// -->
</script>
<script language="JavaScript"><!--
function msgedit(TID, MID){ hwstring="scrollbars=yes,width=600,height=450,resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=msgedit&tid=" + TID + "&mid=" + MID + "&sid=(%INPUT_sid%)&style=(%INPUT_style%)", "TTXMsgEditor", hwstring); }
//--></script>
<script language="JavaScript"><!--
function msgdel(TID, MID){
if (confirm("[%Please confirm message deletion%]")) {
msg = document.newticket.problem.value;
window.location.href = "(%ENV_SCRIPT_NAME%)?cmd=msgdel&sid=(%INPUT_sid%)&tid="+ TID + "&mid=" + MID + "&style=(%INPUT_style%)&problem="+escape(msg);
}
}
//--></script>
<script language="JavaScript"><!--
function ticked(ID){ hwstring="scrollbars=yes,width=450,height=(%TICKEDHEIGHT%),resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=ticketed&tid=" + ID + "&sid=(%INPUT_sid%)&style=(%INPUT_style%)&isticket=1", "TicketEditor", hwstring); }
//--></script>
<script language="JavaScript"><!--
function showitem(ID){ hwstring="scrollbars=yes,width=650,height=350,resizable=yes,toolbar=no,menubar=no"; var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=showitem&id=" + ID + "&sid=(%INPUT_sid%)&style=(%INPUT_style%)&isticket=1", "ItemInfo", hwstring); return false; }
//--></script>
<script language="JavaScript"><!--
function confirmdel()
{
return confirm("[%Please confirm ticket removal%]");
}
//--></script>
<script language="JavaScript"><!--
function answerlib(){
hwstring="scrollbars=yes,width=700,height=360,resizable=yes,toolbar=no,menubar=no";
var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=answerlib&sid=(%INPUT_sid%)&style=(%INPUT_style%)", 'TTXAnswerLib', hwstring);
newwin.focus();
return false;
}
//--></script>
<script language="JavaScript"><!--
function preview(){
hwstring="scrollbars=yes,width=600,height=500,resizable=yes,toolbar=no,menubar=no";
var newwin = window.open('', 'winpreview', hwstring);
newwin.focus();
document.forms['preview'].msg.value = document.forms['newticket'].problem.value;
document.forms['preview'].submit();
return false;
}
//--></script>
<script language="JavaScript"><!--
function markuphelp(){
hwstring="scrollbars=yes,width=650,height=300,resizable=yes,toolbar=no,menubar=no";
var newwin = window.open("(%ENV_SCRIPT_NAME%)?cmd=markuphelp", 'TTXQuickHelp', hwstring);
return false;
}
//--></script>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0 bgcolor="#C6D7CF" style="padding-left: 5px; padding-right: 5px">
<form method=post action="(%ENV_SCRIPT_NAME%)" name=newticket id=newticket enctype="multipart/form-data" onsubmit="return onlyonce()">
<input type=hidden name=cmd value=ticket>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=do value=1>
<input type=hidden name=tid value=(%INPUT_tid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=qsort value="(%INPUT_qsort%)">
<input type=hidden name=qsortorder value="(%INPUT_qsortorder%)">
<input type=hidden name=qoffset value=(%INPUT_qoffset%)>
<input type=hidden name=qwindow value=(%INPUT_qwindow%)>
<input type=hidden name=oper value=(%INPUT_oper%)>
<input type=hidden name=status value=(%INPUT_status%)>
<input type=hidden name=lname value=(%INPUT_lname%)>
<input type=hidden name=emailkey value=(%INPUT_emailkey%)>
<input type=hidden name=c0 value="(%INPUT_c0%)">
<input type=hidden name=c1 value="(%INPUT_c1%)">
<input type=hidden name=c2 value="(%INPUT_c2%)">
<input type=hidden name=c3 value="(%INPUT_c3%)">
<input type=hidden name=c4 value="(%INPUT_c4%)">
<input type=hidden name=c5 value="(%INPUT_c5%)">
<input type=hidden name=c6 value="(%INPUT_c6%)">
<input type=hidden name=c7 value="(%INPUT_c7%)">
<input type=hidden name=c8 value="(%INPUT_c8%)">
<input type=hidden name=c9 value="(%INPUT_c9%)">
<input type=hidden name=fltrsubj value="(%INPUT_fltrsubj%)">
<tr>
<td colspan=6 class=tiny>&nbsp</td>
</tr>
(%INVENTORYROW%)
<tr>
<td align=left class=lbl>[%Subject%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKEDOPEN%)(%TICKET_subject%)(%TICKEDCLOSE%)</td>
<td align=left class=lbl>[%Group%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_GROUP%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Status%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left width=90%>[%(%TICKET_status%)%]</td>
<td align=left class=lbl>[%Operator%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_oper%)</td>
</tr>
<tr>
<td align=left class=lbl>[%Created%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_open%)</td>
<td align=left class=lbl>[%Customer%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left><nobr>(%TICKET_name%) (<a href="mailto:(%TICKET_email%)">(%TICKET_email%)</a>)</nobr></td>
</tr>
<tr>
<td align=left class=lbl>[%Solved%]</td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_closed%)</td>
<td align=left class=lbl><nobr>[%Access key%]</nobr></td>
<td>&nbsp;&nbsp;</td>
<td align=left>(%TICKET_key%)</td>
</tr>
<tr>
<td colspan=6 class=tiny>&nbsp</td>
</tr>
</table>
<br class=tiny>
<table width=(%HTMLBASEWIDTH%) cellspacing=0 cellpadding=0>
(%MESSAGES%)
<tr>
<td colspan=2 class=tiny>&nbsp</td>
</tr>
<tr>
<td valign=top align=left bgcolor="#CFDCE8" style="padding-left: 5px">
<br><span class=lbl>[%New status%]</span><br class=tiny>
(%NEWSTATUS%)
</td>
<td valign=top align=left bgcolor="#CFDCE8" style="padding-left: 5px"><br><span class=lbl>&nbsp;[%Message%]</span>(%ANSWERLIB%)(%PREVIEW%)
&nbsp;&nbsp;<a href=# onClick="return markuphelp()">[%Markup help%]</a><br class=tiny>
<table>
<tr>
<td align=right>
<textarea name=problem wrap=virtual cols=60 rows=10>(%INPUT_problem%)</textarea><br class=tiny>
(%FILEFORMS%)<br class=tiny>(%TRACKTIME%)
<input type=submit value="[%Add message%]">
<input type=submit name=cancel value="[%No changes%]">
(%DELTICKET%)<br><br class=tiny>
</td>
</tr>
</table>
</td>
</tr>
</form>
</table>
<form method="post" action="(%ENV_SCRIPT_NAME%)" id="preview" target="winpreview" >
<input type=hidden name=cmd value=preview>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=sid value=(%INPUT_sid%)>
<input type=hidden name=key value=(%INPUT_key%)>
<input type=hidden name=msg>
</form>
gms/KT/httpd/wwwroot/tts/templates/ticketed.html
+75
View File
@@ -0,0 +1,75 @@
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"
"http://www.w3.org/TR/REC-html40/loose.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=[%CHARSET%]">
<title>[%Ticket Editor%]</title>
<style type="text/css">
<!--
body, td, p { font-family: Verdana, Helvetica, sans-serif; font-size: 10pt;}
-->
</style>
<script language=Javascript>
<!--
function closeme()
{
parentisticket = (%INPUT_isticket%);
if (parentisticket) {
msg = window.opener.document.newticket.problem.value;
opener.location.href = "(%ENV_SCRIPT_NAME%)?cmd=ticket&sid=(%INPUT_sid%)&key=(%TICKET_key%)&problem="+escape(msg);
} else {
opener.update();
}
window.close();
return false;
}
//-->
</script>
</head>
<body>
<center>
<font color=red><b>(%ERROR_MESSAGE%)</b></font><font color=blue><b>(%MESSAGE%)</b></font>
<table cellspacing=0 cellpadding=4>
<form action="(%ENV_SCRIPT_NAME%)" method=post>
<input type=hidden name=sid value="(%INPUT_sid%)">
<input type=hidden name=isticket value="(%INPUT_isticket%)">
<input type=hidden name=cmd value=ticketed>
<input type=hidden name=style value="(%INPUT_style%)">
<input type=hidden name=tid value="(%INPUT_tid%)">
<input type=hidden name=do value=1>
<tr>
<td align=right><b>[%Ticket ID%]</b></td>
<td align=left><b>(%INPUT_tid%)</b></td>
</tr>
<tr>
<td align=right><b>[%Email%]</b></td>
<td align=left><input type=text name=email size=30 value="(%TICKET_email%)"></td>
</tr>
<tr>
<td align=right><b>[%Name%]</b></td>
<td align=left><input type=text name=name size=30 value="(%TICKET_name%)"></td>
</tr>
<tr>
<td align=right><b>[%Subject%]</b></td>
<td align=left><input type=text name=subject size=30 value="(%TICKET_subject%)"></td>
</tr>
(%CUSTOMFIELDS%)
<tr>
<td colspan=2>
<table width="100%">
<tr>
<td width="50%" align=center>
<input type=submit class=boldcontent value="[%Update Ticket%]">
</td>
</form>
<td width="50%" align=center>
<input type=submit class=button onClick="return closeme()" value="[%Close Window%]">
</td>
</tr>
</table>
</td>
</tr>
</table>
</body>
</html>